Frequently asked questions

Answers to common questions we receive at Cool Springs Collision Center

Frequently Asked Questions

Does it matter where I have my vehicle repaired?

Absolutely! Anyone who appraises vehicles for a living can tell you that the quality of collision repair varies dramatically, and the quality of repair makes a big difference in the value of your vehicle. The quality of repair depends on several things: (1) the skill and attention of the body tech and painter; (2) the quality of the equipment and tools; (3) the materials, paint and parts used; and (4) the overall management of the process and quality control. We have made a substantial investment in all areas of quality to ensure that the repair of your vehicle is the very best possible. Remember, if your vehicle is damaged, you have the right to choose where it is repaired. If you’re like most people, your vehicle is probably your second biggest investment, so make sure you choose a collision center with the very highest quality repairs.

Do you repair all vehicles?

Yes. We repair most makes and models.

My insurance company recommended another shop, can I still have my vehicle repaired by you?

Yes. Some insurance companies own collision repair shops or have an incentive to refer work to a specific shop. However, your vehicle is a large investment and you have a legal right to decide where it will be repaired after an accident.

What is a PRO Shop or a “Direct Repair Facility”?

Insurance companies will often establish a relationship with collision centers to streamline the repair process. We have such a relationship with several insurance companies. Essentially, it allows us to begin repairs on a vehicle without waiting for the insurance estimator to inspect the vehicle. In any event, you can decide where your vehicle is repaired whether the collision center is a direct repair facility.

Do you guarantee your work?

Yes. We offer a Limited Lifetime Warranty on all our repairs for as long as you own the vehicle.

How long will it take to repair my vehicle?

We pride ourselves on efficiency and on-time delivery. However, the exact repair time on your vehicle depends on some things outside of our control. For example, Parts availability and the responsiveness of your insurance company can affect the time it takes to complete a repair. When we prepare your estimate, we will let you know based upon our years of experience how long it will take to repair your vehicle and then we will keep in touch with you if there is a change in our original time estimate.

A good “rule of thumb” for how long your vehicle will be in the shop is to expect your vehicle to be in the shop for about 2 – 3 working days for every $1000 of damage. So, if you have a $2,000 job, you can expect your vehicle to be in the shop for 4 – 6 working days.

Do you work on vehicles that have not been in an accident?

Absolutely! If your vehicle has been dinged or scratched, we can repair it. We also perform a full detail on your vehicle. Often some minor cosmetic work and a full detail can make you feel like you have a brand-new vehicle.

Do you use factory parts?

Yes. We prefer to use original equipment manufacturer (OEM) parts for all repairs, and we do everything within our power to maximize the use of OEM parts. Your insurance company might only pay for aftermarket, rebuilt, recycled, or reconditioned parts. If you have questions, do not hesitate to discuss it with one of our trained estimators.

Do you have rental vehicles available?

Yes. We work to assist our customers with rental vehicles. Whether your insurance will pay for a rental vehicle depends upon your coverage. Check your policy or with your agent. (Even if you have “full coverage” it does not necessarily mean that you have rental vehicle coverage.) Rental assistance is provided through Toyota of Cool Springs and their partner Enterprise.

Hopefully you will never need our services,

but if you do, Cool Springs Collision Center offers:

Lifetime Warranty on Collision Repair

Direct Repair Facility for All Major Insurance Companies

Expert I-CAR & ASE Certified technicians

Licensed Writers & Damage Appraisers

24-Hour Towing Access

On-site Rental Cars

Aluminum Repair Facilities

Computerized Damage Diagnosis

Hand Wash & Interior Cleaning

Competitive Pricing

Free Repair Estimates

No Appointment Neccessary

Serving Franklin, TN, and Surrounding Areas

Don’t let an accident leave you stranded. Trust Cool Springs Collision Center for reliable towing and roadside assistance, and top-notch collision repair. Call us at (615) 488-9050 or schedule an appointment online. Serving Franklin, Brentwood, and Nashville, TN, we are here to assist you with all your roadside and collision needs.